Refund policy

We want to ensure every purchase you make is sparked with joy and excitement when it arrives!

To make the process easier, please keep in mind our following policies:

ALL SALES ARE FINAL

Once an order has been completed and purchased.

Order Cancellations:
You may cancel your online order within 24 hours of placing it—provided it has not yet shipped. Once your order has been shipped, it cannot be canceled.

Returns & Sale Items:
We do not accept any returns. 

Ensure Your Address is Correct:
Please make sure all information entered into our system is accurate. We are not responsible for any lost, damaged, or misdelivered mail due to incorrect information provided by the customer.

Additional Reminders:

- Orders are processed promptly; changes to shipping information after checkout may not be possible.

- Delivery times may vary due to carrier delays or circumstances beyond our control. Please check for unexpected delays in your local mailing area and follow your tracking numbers for updates.

- By completing your purchase, you agree that the information provided is accurate and accept responsibility for any errors.

We appreciate your support and understanding and want to make sure you receive your goodies safely and on time!

For any questions about your order or our return policy, feel free to contact us at ilidesigns.hi@gmail.com